ClassJuggler Fees Policy

This policy is provided to subscribers of ClassJuggler and lays out the terms for how we collect monthly subscription fees and other applicable fees for the service.

Monthly Fees

ClassJuggler is an online application which businesses lease on a monthly basis.

• All fees are collected on the 1st day of each month for that month's fees.

• Your first month's billed fees will be prorated and either billed separately or added to your second month's fees depending on your sign-up date.

• Fees are based on the total number of student records maintained in the database (regardless of status). ClassJuggler for Enterprise clients' fees are based on the larger of the total number of students or the total number of classes stored in the database (regardless of status).

  Increases or decreases in fees, due to a change in the number of student or class records, will be calculated no more than 5 days prior to a new billing period.

• Any change in ClassJuggler's fee schedule will be communicated to existing customers at least thirty (30) days prior to implementation of the new fee structure.

Free Period -or- Promotions

ClassJuggler may, on occasion, offer specials and promotions to new and existing ClassJuggler customers.

• Fees will be collected on a pro-rated basis beginning on the first day following your advertised free period. All fees after a "Free Period" or "Promotion" will follow the standard Monthly Fees policy.

• If you do not wish to continue with the Service after your free period, you must notify ClassJuggler at least 5 days in advance of the end of your free period (based on the day you signed-up) by telephone or in writing (email from the primary account holder) in order NOT to be billed for your first pro-rated month.

• Fees are based on the larger of the total number of student records maintained in the database (regardless of status) or the total number of classes stored in the database (regardless of status).

  Increases or decreases in fees, due to a change in the number of student or class records, will be calculated no more than 5 days prior to a new billing period.

Credit Card Processing (e-commerce)

The following are requirements/restrictions on establishing a Gateway account and Merchant Account and for the payment of fees for use of the credit card processing features in ClassJuggler.

Gateway Account And Merchant Account
In order to enable credit card processing in ClassJuggler, you will need the following:

• A Merchant Account provided by ClassJuggler or your existing compatible merchant account.

• A Gateway Account provided by ClassJuggler. NOTE: existing gateway accounts with our partner or another gateway provider -or- accounts NOT opened through ClassJuggler with our gateway partner will not be accepted for processing.

Gateway And Merchant Account Fees
The following policies are in place regarding fees for credit card processing features in ClassJuggler:

• Merchant Account Fees - All fees, including but not limited to: interchange, discount rates, processing fees, transaction fees, and statements fees are payable directly to the Merchant account provider (usually through a linked bank account). ClassJuggler does not control nor process any of these fees.

• Gateway Account fees - All monthly and per-transaction fees billed by the Gateway provider are payable directly to the Gateway provider (usually through a linked bank account). ClassJuggler does not control nor process any of these fees.

• ClassJuggler Credit Card Processing Fees - ClassJuggler only assesses additional fees for Merchant Accounts from a third-party provider. ClassJuggler charges these fees in accordance with the pricing table listed on this site. ClassJuggler does not bill additional fees for credit card processing for any Merchant Accounts opening directly through ClassJuggler (as an Agent of Frontline Processing).

Failure to Pay

We understand that from time-to-time credit cards or other payment methods may change for some reason or another. If your credit card or other payment method is declined by our processors, ClassJuggler Support will do the following:

1. We will contact you at your business telephone and email address provided on your "corporate" profile in ClassJuggler to correct the problem.

2. If we do not receive a response within a reasonable amount of time (usually 3 business days), ClassJuggler Support may temporarily suspend your user sign-in accounts.

3. ClassJuggler will continue to try and contact your business to rectify the billing issue.

4. If we are still unable to reach you and have made every possible attempt to rectify the billing issue, we will suspend your subscription and all user accounts.

5. If your account remains suspended and we are unable to reach you for 30-days or longer, your subscription and corporate data will be subject to deletion.

Cancellations

You may cancel your subscription to ClassJuggler at any time. The following applies to cancellations:

• Cancellation requests must be provided at least 5 days in advance of the start of a new billing period (1st of the month) by telephone or in writing (email from the primary account holder).

• Cancellations received after the 1st of the month will be honored for the next billing period.

• Cancelled accounts will remain active until the start of the next billing period (1st of next month) following the date of your cancellation.

• Data from a cancelled account may be deleted from ClassJuggler's databases within 30-days after cancellation. ClassJuggler does not guarantee any extended data storage beyond that time.