Our fees and payment policies

Last Updated: 8/13/2013

This policy is provided to subscribers of ClassJuggler and lays out the terms for how we collect monthly subscription fees and other applicable fees for the service.

Monthly Fees

ClassJuggler is an online application which businesses lease on a monthly basis.

  • All fees are collected on the 1st day of each month for that month's fees.
  • Your first month's billed fees will be prorated and either billed separately or added to your second month's fees depending on your sign-up date.
  • Fees are based on the total number of student records maintained in the database (active & inactive status only). ClassJuggler for Enterprise clients' fees are based on the larger of the total number of active & inactive students or the total number of classes stored in the database (regardless of class status).

    Increases or decreases in fees, due to a change in the number of student or class records, will be calculated no more than 5 days prior to a new billing period.

  • Any change in ClassJuggler's fee schedule will be communicated to existing customers at least thirty (30) days prior to implementation of the new fee structure.

Free Period -or- Promotions

ClassJuggler may, on occasion, offer specials and promotions to new and existing ClassJuggler customers.

  • Fees will be collected on a pro-rated basis beginning on the first day following your advertised free period. All fees after a "Free Period" or "Promotion" will follow the standard Monthly Fees policy.
  • If you do not wish to continue with the Service after your free period, you must notify ClassJuggler at least 5 days in advance of the end of your free period (based on the day you signed-up) by telephone or in writing (email from the primary account holder) in order NOT to be billed for your first pro-rated month.
  • Fees are based on the larger of the total number of student records maintained in the database (regardless of status) or the total number of classes stored in the database (regardless of status).
    Increases or decreases in fees, due to a change in the number of student or class records, will be calculated no more than 5 days prior to a new billing period.
  • Referral bonuses are payable to business owners who refer another qualified business that maintains a paid ClassJuggler account for a minimum of two (2) full months beyond the free trial period and prorated billing period. Referrals do not include direct referrals from trade shows or other events where ClassJuggler staff is in attendance. Referred clients receiving competitive discounts (switcher) must maintain a paid account for three (3) months beyond the initial free 30-day period to qualify for a referral bonus or for other promotions where there is more than a 25% discount being offered in the two full paid months. Referral bonuses are not available to Franchise partners of ClassJuggler nor their franchisees unless the franchisee is referring a non-franchise client.

Credit Card Processing (Merchant Processing)

The following are requirements/restrictions on establishing a Gateway account and Merchant Account and for the payment of fees for use of the credit card processing features in ClassJuggler.

Gateway Account and Merchant Account

In order to enable credit card processing in ClassJuggler, you will need the following:

  • A Merchant Account provided by ClassJuggler or your existing compatible merchant account.
  • A Gateway Account provided by ClassJuggler. NOTE: existing gateway accounts with our partner or another gateway provider -or- accounts NOT opened through ClassJuggler with our gateway partner will NOT be accepted for processing.
Gateway Account and Merchant Account Fees

The following policies are in place regarding fees for credit card processing features in ClassJuggler:

  • Merchant Account Fees - All fees, including but not limited to: interchange, discount rates, processing fees, transaction fees, and statements fees are payable directly to the Merchant account provider (usually through a linked bank account). ClassJuggler does not control nor process any of these fees.
  • Gateway Account fees - All monthly and per-transaction fees billed by the Gateway provider are payable directly to the Gateway provider (usually through a linked bank account). ClassJuggler does not control nor process any of these fees.
  • ClassJuggler Credit Card Processing Fees - ClassJuggler only assesses additional fees for Merchant Accounts from a third-party provider. Third-party merchant fees start at $7 USD monthly plus $2 USD per pricing tier over 150 students. These fees are in place to cover our networking and support costs only. ClassJuggler charges these fees in accordance with its pricing listed on this site. ClassJuggler does not bill additional fees for Merchant Accounts provided by ClassJuggler.

Equipment and Supplies

The following are requirements/restrictions with regard to returns or refunds on any equipment or supply purchases.

Hardware and Equipment

Includes: scanners, barcode readers, receipt printers, terminals etc.:

  • If the item has a return policy (may be limited by item) there will be a 15% restocking fee for any returned hardware.
  • Replacement or repair of hardware under warranty that is defective or damaged shall be handled through the hardware vendor.
Supplies

Includes paper, labels, gift cards, scanner badges, etc.:

  • No refunds or returns are provided for any consumable supplies or custom badges/cards.

Failure to Pay

We understand that from time-to-time credit cards or other payment methods may change for some reason or another. If your credit card or other payment method is declined by our processors, ClassJuggler Support will do the following:

  1. We will contact you at your business telephone and email address provided on your "Business Account" profile in ClassJuggler to correct the problem.
  2. If we do not receive a response within a reasonable amount of time (usually 3 - 5 business days), ClassJuggler Support may temporarily suspend your user sign-in accounts.
  3. ClassJuggler will continue to try and contact your business to rectify the billing issue.
  4. Failure to respond to billing request calls and emails, after fifteen (15) days, will result in access to your account being suspended.
  5. After 30-days, if we are still unable to reach you and we have made every possible attempt to rectify the billing issue, we will suspend your subscription and all user accounts and prepare any balance due on your account for collection. This may result in a negative impact to your credit rating based on your failure to pay for the services we have provided to you in good faith.
  6. If your account remains suspended and we are unable to reach you after 30-days or longer, your subscription and corporate data will be subject to deletion.

Cancellations

You may cancel your subscription to ClassJuggler at any time. The following applies to cancellations:

  • Cancellation requests must be provided at least 5 days in advance of the start of a new billing period (1st of the month) by telephone or in writing (email from the primary account holder).
  • Cancellations received on or after the 1st of the month will be honored for the next billing period.
  • Cancelled accounts will remain active until the start of the next billing period (1st of next month) following the date of your cancellation.
  • Data from a cancelled account may be deleted from ClassJuggler's databases within 30-days after cancellation. ClassJuggler does not guarantee any extended data storage beyond that time.

Notification of Changes to This Policy

We may make changes from time-to-time to our policies as business conditions dictate. Updates will be posted to the online policy page as they occur.