If you need a quick way to see what your customers have been doing while in their Customer Portal accounts, check out the Customer Portal Monitor feature. Here, you can see a list of actions and activities that each of your customers has performed while accessing their Customer Portal.
The Customer Portal Monitor tracks up to three-months of recent activities your customers are performing and alert you to changes in information, when online payments are made, and much more. A total of 17 different activities are tracked, and you can search by customer or by the type of activity you want to see to quickly find what you are looking for.
One of the benefits of tracking customer actions is to give you more data on what your customers are doing while logged in. You can use this information to identify possible problems a customer may be having.
For example, if you notice a customer is requesting a password reset over and over, it might be a good idea to contact that customer to help them to update their problematic password, or to verify they have the correct email address for receiving password resets; or have them change their browser no longer "remember" passwords to prvent their Web browser froom auto-filling an old stored password.
You can find Class Tuition Templates under the Preferences main menu. And learn about Class Tuition Templates in our Online Help Guide.
If you offer special pricing for students who take numerous classes, offer a one-price option for unlimited classes, or want to offer scholarships and need a way to bill one flat rate, ClassJuggler's Flat Tuition option is the ticket. This special tuition option, found on each student's record, allows you to override the monthly amount you typically charge per student for cumulative class tuition and use a single monthly flat rate instead.
And like all ClassJuggler's billing tools, after each run of the 4.Post Tuition billing cycle tool, ClassJuggler will generate a detailed history with statistics, along with a list of all the tuition charges posted to each customer. This makes reviewing and managing tuition charges simple!
The flat tuition can be any amount, including $0.00 if you wish to charge nothing to the student each month. This field can be valuable for use with promotional offerings, scholarship programs, loyalty rewards, or for package deals where you offer unlimited classes for a flat monthly fee.
There are two ways to set up Flat Tuition for a student:
If you prefer learning by watching video tutorials, rather than reading how to do something new in ClassJuggler, we encourage you to keep an eye on our growing collection of tutorial videos in the ClassJuggler Tutorial Videos section of our YouTube channel. Here are some favorites.
To make sure you don't miss any new videos, just click the SUBSCRIBE button on YouTube to be notified of the latest tutorial videos.
And don't forget you can now search our YouTube channel for video topics. Just click the little search icon.
ClassJuggler offers free online classes and video training to its clients and demo users.
Our selected pre-recorded webinars for December are:
You can watch these videos at your own pace. Feel free to explore all of our tutorial videos.
Customer Support will be closed for holidays on the following upcoming dates:
These dates are also visible on your sign-in screen.
Whether you're a brand-new customer or a seasoned client, you may have questions on how to best utilize ClassJuggler for your business. Our Customer Support Specialists are never more than a phone call or email away.
Give us a call at (866) 214-6128 or email firstname.lastname@example.org. Support hours are Mon–Fri from 8am–5pm PT.
Skype chat is available. If you've got questions and would like to speak with someone in person, just email us and we'll arrange a time to connect with you.
If you have questions, need help, or direction, please feel free to email or call us on our toll-free support line at (866) 214-6128.