Last October, as the leaves were turning, the world population was turning too, according to these statistics; that was the month that people finally crossed over from most often using desktop computers to most often using mobile devices, such as smart phones and tablets, to do business online. Of course, thanks to you, our customers, we already knew about this trend. Listening to your feedback, we learned that mobile device compatibility is increasingly important to you and your customers.
Taking that to heart, we undertook a complete reworking of the Customer Self-Service Center — the ClassJuggler add-on feature that most of you use to offer your customers the ability to register online, acknowledge your policies, sign up for classes, and make payments to you.
We are happy to announce that, in just a few weeks, you and your customers will experience the new Customer Portal — a completely revamped and 100% mobile version of the ClassJuggler Customer Self-Service Center.
As a business owner, you want your first impression with customers to be great! ClassJuggler's new Customer Portal looks great, and works on every device, from desktop and tablet down to the smallest smartphone screen. Not only is it designed to look good on small screens, it is super easy to use – with no pinching and zooming.
In a world where your customers will choose a mobile device over a traditional computer 60% of the time, a completely mobile-friendly and mobile-responsive registration site is a top priority. Now, you've got it!Friendlier than ever!
A step-by-step wizard makes registration a breeze for your customers. Say goodbye to those huge, ugly, and difficult to navigate online registration forms of the past.Customizable!
The new Customer Portal lets you customize your welcome page, all of your social media links and website links, enable or disable features, plus you can add digital versions of your policies for customers to acknowledge, eliminating all that extra paperwork.Handsome!
We've made many visually-pleasing enhancements to the portal as well, not only making it more modern-looking but faster loading, at any screen size!
During the five month period we were researching and developing the new Customer Portal, we did not work alone. We held over a dozen demos with real ClassJuggler clients to give us feedback on the project. We wanted to know what you wanted out of the new portal. The feedback has been overwhelmingly positive. And almost all of the suggestions that came from those demos have made it into the final version!
We also are showing the new Customer Portal at trade shows. ClassJuggler got rave reviews at the Dance Teacher Web conference in Las Vegas, NV this past week. We will also be showing the new portal at the Dance Teacher Summit in Long Beach CA, on August 3rd–6th and at the USA Gymnastics National Convention in Anaheim, CA on August 16th–19th.
For current clients
Converting to the new portal will be quick, free, and easy, but we still want you to make the decision of "when" you want to make the transition, so you stay in control. We recommend announcing the new portal to your customers, so they will be prepared (and excited) about the new ease-of-use. You'll also want to give yourself a little time to get comfortable with the new Portal before you set it loose on your customers.
The ClassJuggler team will be contacting all clients when the new Customer Portal is launched and providing you with instructions on what you need to do to link the new portal to your Web site. We plan on having some short training videos and step-by-step instructions, to make the upgrade easy. Keep an eye out for more communications via your Home Base screen and via email and newsletters.
Not Using the Customer/Parent Portal yet?
The Customer Portal is an add-on feature to CLassJuggler. But our clients who use it openly profess what a timesaver it is for them to have their customers register, sign up for classes, and pay fees all by themselves. If you haven't investigated this affordable upgrade yet, learn more about it here, or contact us today to make the upgrade.
ClassJuggler offers free online classes to its clients and demo users.
Visit our YouTube channel for a full list of helpful videos and tutorials
Customer Support will be closed for holidays on the following upcoming dates:
These dates are also visible on your sign-in screen.
Whether you're a brand new customer or a seasoned client, you may have questions on how to best utilize ClassJuggler for your business. Our Customer Support Specialists are never more than a phone call or email away.
Give us a call at (866) 214-6128 or email firstname.lastname@example.org. Support hours are Mon–Fri from 8am–5pm PT.
Skype chat is available. If you've got questions and would like to speak with someone in person, just email us and we'll arrange a time to connect with you.
If you have ideas or suggestions for topics in an upcoming newsletter or for a Webinar, we'd love to hear from you. Email us at email@example.com.