The Customer Communication Tracker screen allows administrators to view, create, and manage all customer communications that are generated in ClassJuggler or elsewhere. The benefit to you: you only need to look in one place to find and search for ALL your communications with any customer.
The Customer Communications Tracker can track Outgoing emails such as:
The Communication Tracker also tracks records you and your staff can create for various communications including:
To manually create a new communication entry:
All entries in the Communication Tracker list can be viewed and/or edited. If the item was generated by ClassJuggler, you will only be able to view, not edit, the details of the communication entry. If you or your staff manually created the tracker entry, you will be able to view and edit the item.
Tracking all communication with your customers is important during a dispute, for instance, where a customer may claim they were never sent an account statement, late payment notice, or other reminder. With the Communication Tracker you have the records to show what the customer has received from you and from ClassJuggler. Communication entries are retained for 2 years from the date of entry.
If you haven't been using this great help tool, try it out today. And check out these reviews by several of our clients of the built-in Customer Communications Tracker feature!
The winners of the three full-attendee passes to Dance Teacher Summit in Long Beach CA, valued at $575.00 each, are:
And the winner of the one full-attendee pass to Dance Teacher Web, being held in Las Vegas NV, valued at $647.00, is:
Congratulations to our winners and thanks to all of you who entered.
The latest webinar on ClassJuggler's new Staff Portal is now available for viewing online at your convenience.All of our webinars can be found on our YouTube channel. You can find the link to this site at the top or bottom of the ClassJuggler signin screen. Once on the site, click on Tutorial Videos, Watch and Learn.
ClassJuggler offers free online classes and video training to its clients and demo users.
Our Webinar schedule for June is:
Customer Support will be closed for holidays on the following upcoming dates:
These dates are also visible on your sign-in screen.
Whether you're a brand-new customer or a seasoned client, you may have questions on how to best utilize ClassJuggler for your business. Our Customer Support Specialists are never more than a phone call or email away.
Give us a call at (866) 214-6128 or email email@example.com. Support hours are Mon–Fri from 8am–5pm PT.
Skype chat is available. If you've got questions and would like to speak with someone in person, just email us and we'll arrange a time to connect with you.
If you have ideas or suggestions for topics in an upcoming newsletter or for a Webinar, we'd love to hear from you. Email us at firstname.lastname@example.org.