ClassJuggler Case Study

Client: JumpBunch® Incorporated of Annapolis MD

jumpbunch.com

Headquartered in Annapolis, Maryland, JumpBunch has been bringing sports and fitness activities to children from 15 months through12 years of age in a fun, engaging way since 1997. Every aspect of JumpBunch has been developed to be both fun and beneficial to the development of young minds and bodies. As a franchise operation since 2002, JumpBunch carefully selects and trains local owners who share the commitment and passion required to grow a business that makes a real positive impact on childhood development. Today, JumpBunch is available in communities throughout the U.S. and continues to grow.

We experienced an immediate synergy with ClassJuggler...

The Need:

JumpBunch actively supports and mentors franchisees, helping each owner reach their full potential. Part of that effort is to streamline the paperwork aspects of the business as much as possible, so franchisees can focus on the core business -- working with children in their communities. JumpBunch Vice-President of Operations Joey St. John explains that the need for business process automation emerged as soon as they began developing new franchises. "The administrative details were quite a deal for each franchise to set up, and we wanted them to be able to focus right away on revenue generation -- on getting customers and doing the classes -- rather than getting bogged down in business administrative burdens," he says. "We asked our franchisees what they considered the most frustrating or unsatisfying part of running a business. I heard over and again; it's the things that do not generate revenue, such as billing, invoicing, information management, direct mail, customer registration, and credit card processing. So I knew then that what I wanted to find is an all-in-one solution to make the operational work easy and fast for our franchisees and for us."

So we did our own homework, vetting out ClassJuggler with other franchises that were already using ClassJuggler. With everything coming back positive, we began working with ClassJuggler right away.

The Solution: ClassJuggler

"One of our franchisees had heard about ClassJuggler from a satisfied ClassJuggler customer," St. John says. "So we did our own homework, vetting out ClassJuggler with other franchises that were already using ClassJuggler. With everything coming back positive, we began working with ClassJuggler right away." JumpBunch did look at competitive solutions too, but, "We experienced an immediate synergy with ClassJuggler owner Jon Koerber that singled them out as the right solution. Through Jon, ClassJuggler demonstrated a willingness and ability to adapt with us. While ClassJuggler was already great, Jon understood where we were as a franchise operation: that we are not just another client for the database. Over time, the business relationship we have with ClassJuggler has evolved into what I would call a partnership -- a very different experience from simply securing a product."

For JumpBunch, this partnership mentality has been a focal point of their satisfaction with ClassJuggler. Says St. John, "Frankly, we initially just wanted to find a place to manage all our data. But ClassJuggler has gone far beyond that, working with us to develop an internal reporting system. Even though it was heavily customized solution to meet our needs as a franchiser, ClassJuggler built it in such a way that other ClassJuggler customers are using it too."

It used to take me a few hours of work monthly to pull and centralize the data from each of our locations. Now, it's an automated process, thanks to ClassJuggler.

St. John says that ClassJuggler has been that under-one-roof solution he was looking for to streamline those operational processes that don't generate revenue. "The efficiencies we experience with ClassJuggler has been a significant time saver, such as how it allows us to pull all data from all our franchise operations across the country into one automated monthly report. This process alone took each of our franchises an hour or two monthly before. Now? No time at all, since it's entirely automated. This has not only saved our franchisees time, but me too. It used to take me a few hours of work monthly to pull and centralize the data from each of our locations. Now, it's an automated process, thanks to ClassJuggler."

Ease of use is a bonus that St. John has come to appreciate about ClassJuggler. "Franchisees are a diverse group. Some may be tech-savvy, but you always have those who struggle with the basics of computers. The strugglers have found good support from ClassJuggler – a willingness and patience from those who have many questions. Jon and the ClassJuggler staff have spent hours on the phone with my franchisees. My franchisees know that they can call up ClassJuggler for support and will be treated with respect and patience."

To others who have not yet decided if ClassJuggler is right for them, what would JumpBunch's Joey St. John want them to know? "You should consider that ClassJuggler consolidates all the behind-the-scenes activity that you need to do, providing it all in one place. ClassJuggler provides its customers with genuine service, and even demonstrates daily a willingness to grow with you. That's going to be hard to find elsewhere."

ClassJuggler provides its customers with genuine service, and even demonstrates daily a willingness to grow with you. That's going to be hard to find elsewhere.

If you want to locate the nearest JumpBunch in your area, go to the Find a Location page on their site, or contact JumpBunch at (866) 826-5645, or on their Web contact form at JumpBunch.com/contact-us.

JumpBunch
JumpBunch
JumpBunch
JumpBunch

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