ClassJuggler News — March 2021

Alpha Testing Has Begun on New Time Clock!

Want to get involved to help influence the final product? Contact us.

We've already started preliminary or "alpha" level previews of our newest and most requested feature, the staff Time Clock. The Time Clock feature is in its final stages of development and testing before its launch. Below are a couple of screenshots from the employee view. Here we can see the dashboard showing bi-weekly statistics for the current and past bi-weekly period and the actual time sheet entry screen. We've already received a number of very useful suggestions during alpha testing that have made it to the final product.

It's not too late to participate and share your comments. The deadline for previews and feedback is March 15. Just contact the support team and let them know you want to be involved in helping to preview the Time Clock feature.

Dispute Resolution Using Policies and Agreements

As a client, you probably know all about using Policies and Agreements to ensure compliance with your rules for all of your customers. You likely also know that policies allow you to:

  • Manage the policies and agreements your customers have acknowledged when they register with you.
  • See who added the policy to the customer's account (the customer via the Customer Portal or an administrative user).
  • Add additional policies for which you have hard copies that were not acquired during registration through the Customer Portal (such as someone who came in and signed up at the front desk or were at a remote event).

But did you know that you can now generate detailed copies of digitally signed agreements for use in resolving a dispute? These cleanly formatted policy agreement documents can be used in a direct customer dispute or even used when dealing with a customer chargeback. To generate a copy of a policy agreement:

  1. Click on the Print PDF link from any acknowledged policy on the Current Policies tab at the bottom of Customer Maintenance - Page 2.
  2. You can print the policy document or use the PDF as an attachment to an email to send to a customer or as supporting documentation in a credit card payment chargeback dispute.

You can find and set up your business's policies and agreements from the Preferences main menu.

Don't Pay Unnecessary Fees!

If you process credit cards, then you must maintain annual PCI compliance — there are no exceptions to this rule. If you are not PCI Compliant, you could be paying anywhere from $29.95 to $49.95 in penalty fees every month. No one wants to pay a penalty, especially during this pandemic! All you need to do to avoid unnecessary fees is to become PCI compliant. And you only have to do this once per year!

To verify your compliance status, check your monthly statement, or log into your merchant account portal (CardPointe) to see if you are being charged a non-compliance fee. If you are, use our handy online guide to speed your way to compliance, or contact ClassJuggler Support for help.

Watch and Learn

If you prefer learning by watching videos, we encourage you to regularly visit our collection of tutorial videos in the ClassJuggler Tutorial Videos section of our YouTube channel.

And to make sure you don't miss any new videos, just click the SUBSCRIBE button on YouTube to be notified of the latest tutorial videos.

Also, watch for our upcoming webinar schedule featured right here in our monthly newsletter.

And as always, don't hesitate to reach out with your questions...

We really want to know if you have any suggestions for how ClassJuggler can help your businesses continue to operate as efficiently as possible during the pandemic. Please reach out to us via email or a phone call to (866) 214-6128 if you can think of anything that would make an impact on helping your business.

FREE Webinar Training Series

ClassJuggler offers free online classes and video training to its clients and demo users.

  • There are no scheduled webinars for March. Please visit our YouTube channel for tutorial videos.

COVID-19 Resources

Information you can trust from the Centers for Disease Control and Prevention (CDC) and the Small Business Administration (SBA).

Customer Support Schedule

Customer Support will be closed for holidays on the following upcoming dates:

  • April 22 - Earth Day

These dates are also visible on your sign-in screen.

Customer Support is Here for You!

Whether you're a brand-new customer or a seasoned client, you may have questions on how to best utilize ClassJuggler for your business. Our Customer Support Specialists are never more than a phone call or email away.

Give us a call at (866) 214-6128 or email Support hours are Mon–Fri from 8am–5pm PT.

International Clients

Skype chat is available. If you've got questions and would like to speak with someone in person, just email us and we'll arrange a time to connect with you.

Concerns or Questions. Let us know.

If you have questions, need help, or just need a friendly partner to talk with during this difficult time, please feel free to email or call us at our support line. We are working hard to maintain regular support hours during the COVID-19 crisis.