ClassJuggler News — December 2022

Happy Holidays

Power Outage? Not Safe to Travel? No Problem.

Robo-Text Messages to the Rescue!

If you need to cancel classes or change your schedule because of a power outage or unsafe roads and need a quick and easy way to do this, ClassJuggler's Mass Text Messaging tool (a.k.a "robo-text") can handle the job for you.

This built-in highly customizable texting tool makes it easy to get timely SMS text messages to all or a subset of your customers. And you can filter your text message recipient list by certain attributes so that it only goes to the right audience for your message.

For example, you can specify that your closure message be delivered only to:

  • All of the parents with students in one or more classes you select.
  • All classes meeting on a certain day of the week
  • Or maybe a blanket message to all active families that have students in at least one class.

If you don't currently use text messaging, but are interested in this feature, just visit the Preferences > ClassJuggler Features screen for complete step-by-step instructions for signing up for this service.

Browsing Records Quickly!

Use the PREVIOUS and NEXT record buttons to easily move through records

Looking for something on a student record and you can't remember the name? Maybe you want to browse multiple customer transactions screens quickly to review certain transactions? Or maybe page through all of your instructor's assigned classes? Using the "previous" and "next" buttons at the top of the sidebar menu allows you to move alphabetically through your customers, students, instructors and class records while remaining on the selected screen. This is useful when you need to review a lot of records, whether it be reviewing student medical information on Student Maintenance Page 2 or looking at the most recent tuition transactions on the Customer Transactions screen. Give it a try!

Have you used the Void Pending Transaction feature?

While you may think you need to "refund" a payment recorded today by you or entered by a customer, you only need to void the pending payment.

Why is that? Well, since all payments you or your customers make throughout a day are kept in pending status until they automatically “batch out” at midnight, they cannot be refunded to a customer, since they technically don't yet exist (i.e., have not been captured and paid).

That's why we created a quick and easy way to handle pending payments. To void a pending payment in ClassJuggler, first select the transaction from the Customer Transactions screen; there you'll see a special yellow button, Void Pending Transaction, allowing you to void pending payments directly in ClassJuggler. Happy Holidays

Watch and Learn

If you prefer learning by watching video tutorials, rather than reading how to do something new in ClassJuggler, we encourage you to keep an eye on our growing collection of tutorial videos in the ClassJuggler Tutorial Videos section of our YouTube channel.

To make sure you don't miss any new videos, just click the SUBSCRIBE button on YouTube to be notified of the latest tutorial videos.

FREE Webinar Training Series

ClassJuggler offers free online classes and video training to its clients and demo users.

Our selected pre-recorded webinars for December are:

  • Class Enrollment – In Detail — This video will show a detailed look at enrolling students in classes, adjusting existing enrollments, swapping students to new classes, and dropping students from an enrolled class.
  • Billing Preferences Overview — Easy access for creating a variety of useful labels and badges.

You can watch these videos at your own pace. Feel free to explore all of our tutorial videos.

Customer Support Schedule

Customer Support will be closed for holidays on the following upcoming dates:

  • Dec 19—23 Christmas Break
  • Dec 26 - Christmas Day (sub.)
  • Jan 2 - New Year's (sub.)
  • Jan 16 - Martin Luther King Jr. Day

These dates are also visible on your sign-in screen.

Customer Support is Here for You!

Whether you're a brand-new customer or a seasoned client, you may have questions on how to best utilize ClassJuggler for your business. Our Customer Support Specialists are never more than a phone call or email away.

Give us a call at (866) 214-6128 or email Support hours are Mon–Fri from 8am–5pm PT.

International Clients

Skype chat is available. If you've got questions and would like to speak with someone in person, just email us and we'll arrange a time to connect with you.

Concerns or Questions. Let us know.

If you have questions, need help, or direction, please feel free to email or call us on our toll-free support line.