ClassJuggler News - December 2012

Happy Holidays From The ClassJuggler Team

Happy Holidays and thank you for being a valued client of ClassJuggler!

As an added service to our clients, we're launching a new monthly newsletter to offer tips and tricks for using various aspects of the ClassJuggler system for your business. These tips will come directly from questions our Support Department receives through your calls and emails.

If there are specific areas of interest you'd like us to include in future editions, please send an email to or give us a call at (866) 214-6128,

Customer Self-Service: A Popular and Time-Saving Feature

Want to give your customers access to their own account to view and update their information? What if your customers could make a payment online and set up a recurring payment credit/debit card for their account?

They can with ClassJuggler's Customer Self-Service Center…and with our Self-Service Manager, it's never been easier to set up and control your customers' access to the system.

The Customer Self-Service Center will bring time and cost savings to your business by offering your customers the ability to manage their own records.

With the Customer Self-Service Center your customers can:

  • Input and manage personal information including primary and secondary contacts, address information, and emergency contacts.
  • Enter and manage complete student data.
  • View current classes, class history, and attendance information for each student.
  • Register students and shop for classes.
  • Review/Print account history and statements.
  • Make a payment with an on-file card or any credit/debit card*
  • Add or update and online credit/debit card for periodic billing*
*Must have merchant processing enabled. Give us a call to get started.

Year-End Class Management Tools That Can Save You Time

As the year comes to an end and many studios are getting ready to launch their Winter season, we're hearing a lot of questions about dealing with "Expired" classes. There are several ways you can go about setting up new classes.

One way is to re-open the class by simply changing the end date. This will make the class active again, but you will need to make sure you update your enrollment information...dropping and adding students as appropriate.

A second method and the cleanest way to accomplish creating new classes would be to use our "Copy Class" feature. This option allows you to copy all of the attributes of a class record except for enrolled students. To copy a class, select any expired class and click on the "Copy Class" action button.

If you need to create new classes from a large list of expired classes, you can use the Mass Class Copy tool found under the Tools main menu. This time saver allows you to select a large number of expired classes and make copies of them all with just a few clicks.

Once your new inactive classes are created, you can edit any class information as needed and finally "Offer" the class to activate it for enrollment.

FREE Webinar & Video Training

ClassJuggler offers free monthly online classes and video training for its clients and demo users.

See the most recent newsletter for dates and times of our online classes.

You can also check out our constantly growing library of webinars and helpful tutorial videos on our YouTube® channel.

Customer Support

See our current support schedule in our most recent newsletter.

Customer Support is Here for You!

Whether you're a brand-new customer or a seasoned client, you may have questions on how to best utilize ClassJuggler for your business. Our Customer Support Specialists are never more than a phone call or email away.

Give us a call at (866) 214-6128 or email Support hours are Mon–Fri from 8am–5pm PT.

International Clients

Skype chat is available. If you've got questions and would like to speak with someone in person, just email us and we'll arrange a time to connect with you.

We're Listening. We Want to Hear from You

If you have ideas or suggestions for topics in an upcoming newsletter or for a Webinar, we'd love to hear from you. Email us at