ClassJuggler News - August 2017

Hurricane Relief

Many of our clients reside in areas damaged by Hurricane Harvey, where wind and flood damage continue to plague families and businesses. In support of their urgent needs, ClassJuggler is providing relief funding to those affected by the damage by donating to the American Red Cross, and we encourage you to do so likewise. At the Red Cross Hurricane Relief website, you can get info on how to donate by mail, online, or by phone.

In addition to our own donation, ClassJuggler will also provide a 50% matching donation for each donation made to the Red Cross by a client for Hurricane Harvey relief. Please contact us for details*.

As well, ClassJuggler customers whose businesses have been effected financially by Hurricane Harvey or its subsequent flooding can contact us to request half off their monthly service fee for September.

Communicating With Your Customers During the Recovery

If you are a school owner/manager in an area affected by Hurricane Harvey, and need to communicate with parents and students who will be affected by class cancelations, don't forget your mass e-mail and SMS (texting) capabilities from within ClassJuggler. You can filter your class cancelation/delay announcements to just classes on specific days or class at specific locations.

Tips for Migrating/Getting Started With the New Customer Portal

The August launch of the new Customer Portal is complete, as promised: The 100% mobile-friendly, mobile-responsive, user-friendly Customer Portal is now available!

We encourage current users of the Customer Self-Service Center (which is replaced by the Customer Portal) to begin the migration as soon as possible. The process is easy, and not time-consuming. And the benefit to your customers is well worth it!

Here's how to learn more about the Customer Portal and migrating to the new version:

  • To see the new Customer Portal in action, from a customer's perspective, check out this thorough tutorial video.
  • Read the migration introductory article on your ClassJuggler Home Base screen.
  • Review the Customer Portal Step-by-Step Migration Guide.
  • Need a little extra help after reviewing the migration guide? Give us a call and we can answer your questions.


* For each donation made by a ClassJuggler client. Maximum matching is $100 per donation.

FREE Webinar Training Series

ClassJuggler offers free online classes and video training to its clients and demo users.

Our Webinar & Video schedule for September is:

  • Thursday, September 7, 10:00am PT:
    Migrating to the new Customer Portal – Learn how easy it is to upgrade.

If you'd like to attend this class, please send an email to education@classjuggler.com.

Visit our YouTube channel for a full list of helpful videos and tutorials: ClassJuggler YouTube® pages

Customer Support Schedule

Customer Support will be closed for holidays on the following upcoming dates:

  • Sep 4 - Labor Day
  • Nov 10 - Veteran's Day (observed)
  • Nov 23 & 24 - Thanksgiving

These dates are also visible on your sign-in screen.

Customer Support is Here for You!

Whether you're a brand new customer or a seasoned client, you may have questions on how to best utilize ClassJuggler for your business. Our Customer Support Specialists are never more than a phone call or email away.

Give us a call at (866) 214-6128 or email support@classjuggler.com. Support hours are Mon–Fri from 8am–5pm PT.

International Clients

Skype chat is available. If you've got questions and would like to speak with someone in person, just email us and we'll arrange a time to connect with you.

We're Listening. We Want to Hear From You

If you have ideas or suggestions for topics in an upcoming newsletter or for a Webinar, we'd love to hear from you. Email us at editor@classjuggler.com.