On November 9, we released an upgrade to your ClassJuggler software. Of particular interest are two new features that many of you have asked for and many other of our clients will find very useful.
The first of the features, which initially went out to only a few selected clients, is a new Batch Payment Collection tool that allows you to designate what types of charge accounts to collect from each customer's balance. This new ability lets you target payments to only particular transactions that you wish to collect.
For example, if you selected to only collect on transactions that are "competition" charges, customers who also had tuition, merchandise, or other transactions would only have payments collected on "competition" charges. The other unpaid charges would remain in their account unpaid. This gives you pinpoint control over what types of fees you want to collect payment on when running a batch credit card payment cycle. Visit your "Billing > Customer Payments" screen, as well as the online help page for this new feature to learn more.
The second new feature is the Database Maintenance tool. This new and ever growing tool will allow administrators to perform large changes and maintenance to their database without having to call Customer Support. The first of the two features of this new tool allows for a global reset of student measurements. The second feature of the database maintenance tool will allow you to repair account balances in the rare case that a customer's account gets out of balance.
Also included in this release are the following enhancements:
You can always read the full details of each new release by visiting the "ClassJuggler Change Log" section of your Home Base screen.
The deadline to migrate to the new Customer Portal is rapidly approaching. ClassJuggler will be retiring the old Customer Self-Service Center after December 15, 2017. Don't get caught by the deadline; act now. It's easy to migrate and takes very little of your time.
Important: Links to the old Self-Service Center that have not been updated on your website, will direct your customers to the wrong address. The old address will display an alert page, for a short period of time, that will tell your customers your portal has moved, and to contact you to correct your links.
What happens if I don't migrate on time?
ClassJuggler will automatically migrate all clients who have the Customer Portal feature that have not yet migrated themselves by the deadline. We will also disable the old Customer Self-Service Center system. You may not gain all new features of the Customer Portal when we complete your migration.
Download the Step-by-Step Migration Guide to quickly and easily migrate to the new Customer Portal. Contact our support team if you need help with your migration.
ClassJuggler has been working hard for months now to encourage our clients to help each other out for this year's terrible natural disasters and fires. The ClassJuggler team itself donated over $1,500 to the relief efforts. We have also provided discounts to our affected clients, and 50% matching donations to our clients supporting the relief efforts.
While these disasters may not be front-page news anymore, it is still a tragedy for those affected. We will continue our matching and relief efforts through January of 2018 to go that extra mile to help. We hope you will too.
No, not the end of the world, just the end of this 2017 calendar year! At the end of each year, we like to remind our clients that it is a good time to do a little maintenance on your ClassJuggler account and think of ways of improving your business. Here are some suggestions we know will help not only save you money, but headaches over time:
ClassJuggler offers free online classes and video training to its clients and demo users.
Our Webinar & Video schedule for December is:
Visit our YouTube channel for a full list of helpful videos and tutorials: ClassJuggler YouTube® pages
Customer Support will be closed for holidays on the following upcoming dates:
These dates are also visible on your sign-in screen.
Whether you're a brand new customer or a seasoned client, you may have questions on how to best utilize ClassJuggler for your business. Our Customer Support Specialists are never more than a phone call or email away.
Give us a call at (866) 214-6128 or email firstname.lastname@example.org. Support hours are Mon–Fri from 8am–5pm PT.
Skype chat is available. If you've got questions and would like to speak with someone in person, just email us and we'll arrange a time to connect with you.
If you have ideas or suggestions for topics in an upcoming newsletter or for a Webinar, we'd love to hear from you. Email us at email@example.com.