ClassJuggler News - September 2018

Streamline Customers with ClassJuggler!

When you made the decision to use ClassJuggler's cloud-based management software solution, you most likely heard or saw a demo of our Customer Portal add-on. Maybe you didn't sign up for this feature, thinking you'd add it later or just got so busy, you have forgotten that the feature is even available. It's an even better time than ever to take a fresh look at the Customer Portal with fall classes starting. To get you started with that fresh look, here are some benefits and useful links to help get you started. And as always, feel free to give us a call if you'd like a personal demo or have questions.

Benefits of the Customer Portal ClassJuggler Customer Portal

  • Customer self-registration – Rather than hand out paper registration forms, printed class lists, and hard copy waiver forms, have your customers simply register online, providing you with all of the data you used to collect on paper!
  • 100% mobile – Our Customer Portal, which was completely re-written in 2017, was designed specifically to work great on smartphones. Our research found that over 78% of your customers were using a smartphone to access the Customer Portal.
  • Anytime, anywhere – You are not at your business 24x7 to take registrations and payments from your customers, but you could be there virtually with the Customer Portal, which is always online and ready when your student's parents are ready to register or make a payment.
  • Online payments – And speaking of payments, having the ability for a parent to set up a credit or debit card for automatic payment, or making a one-time payment themselves is powerful. It lets you be there for your customers even when you aren't actually there!
  • Affordable – The Customer Portal feature adds $10 US to the base cost of ClassJuggler and only $5 monthly per pricing tier, making it affordable. It more than pays for itself in the time saved on administration.

Customer Portal Resources

  • Demonstration Video – You can see a full walkthrough of the portal on our YouTube channel.
  • Promotional Video: Customer Portal – Check out our short 60-second promotional video for a splashy look at the Portal.

How Are My Classes Doing? Looking at Enrollment Statistics Across Sessions/Seasons.

Run class statistics in ClassJuggler

Sometimes it is important to know how certain programs or all of your classes you teach are doing from an enrollment standpoint, season to season or session to session. Are my Acro classes more popular this year than last? Did we have more kids in our hip-hop classes this year? Are my advanced swim classes as popular?

Luckily, with ClassJuggler, you have access to all of your enrollment data and statistics for as long as you have been a customer.

The go-to report for this type of information is the Class Enrollees report. This report allows you to run current and historical reports on enrollment for any period of time using a flexible range of filters to get to the date you want. This includes looking at overall enrollment in a period, or specific class types, or enrollments by instructor, day of the week, and much more. The ideal way to compare enrollment counts across periods is easy:

  1. For your current session/season, run the Class Enrollees report for "All active classes." Feel free to filter this by day, instructor, class type, or other filters for a more targeted count. Make sure to select subtotals and totals as an option.
  2. Re-run the report and select "Active or Expired Classes - Choose Dates." This report type lets you run enrollment counts on a particular period of time for the same classes you ran in the first report.
  3. Compare your class counts, total student counts and unique student counts. These number will give you a solid look at how enrollment has changed over a period of time.
Note: You can also export this report to a CSV (Comma Separated Value) file for even more tweaking in your favorite spreadsheet software.



FREE Webinar Training Series

ClassJuggler offers free online classes and video training to its clients and demo users.

Our Webinar schedule for September is:

  • Tuesday, Sep 11, 1:00pm ET
    Customer Communication Tracker – Track every communication with your customers: texts, email, phone calls, etc.
  • Wednesday, Sep 26, 2:00pm ET
    Financial Reporting – Learn about all of the key financial reports in ClassJuggler and which report to use for any situation.
If you'd like to attend either of these classes, please email education@classjuggler.com

Customer Support Schedule

Customer Support will be closed for holidays on the following upcoming dates:

  • Sep 3 - Labor Day
  • Nov 12 - Veteran's Day (observed)
  • Nov 22 & 23 - Thanksgiving

These dates are also visible on your sign-in screen.

Customer Support is Here for You!

Whether you're a brand new customer or a seasoned client, you may have questions on how to best utilize ClassJuggler for your business. Our Customer Support Specialists are never more than a phone call or email away.

Give us a call at (866) 214-6128 or email support@classjuggler.com. Support hours are Mon–Fri from 8am–5pm PT.

International Clients

Skype chat is available. If you've got questions and would like to speak with someone in person, just email us and we'll arrange a time to connect with you.

We're Listening. We Want to Hear From You

If you have ideas or suggestions for topics in an upcoming newsletter or for a Webinar, we'd love to hear from you. Email us at editor@classjuggler.com.