Turns out that many of you are not keeping up with your PCI compliance – a critical step for any business who is using merchant processing to offer their students/customers the option of credit and debit card processing.
If you are accepting credit and debit card payments from any provider, you are required to complete an annual Payment Card Industry (PCI) self-assessment to ensure your business is following the guidelines. Failure to maintain PCI compliance can result in a monthly penalty fee or suspension of your merchant account.
Get the full story in our article ClassJuggler Customers: Time to Get PCI Compliant!, which includes tips to ensure you are receiving PCI compliance status emails, how to verify your status, and how to fix a status of noncompliance.
#3 - I have a duplicate customer record! How do I merge the 2?!
While ClassJuggler and the Customer Portal both have duplicate checking functionality, it is sometimes possible (although rare these days) to have a family in your database twice.
There's a pretty easy fix for this issue:
#2 - How do I include a picture or file in an email template?
You can include in the body of your email template any photo, document, clip art, logo, form, etc. as long as it is viewable on a web link.
The simplest way to accomplish this is to keep a folder on your website with all your images and documents. For example http://www.mywebsite.com/images or http://www.mywebsite.com/competitive-team/photos/ or similar.
You can also use the public folder feature of one of several programs you can use to upload your images; Dropbox, Photobucket, and CloudDrive are just a few examples. On any of those sites, the image will have a URL (web address) that you can copy and paste into the email template using the "image" tool. Check out our tutorial video Adding images, files, and links to your email templates in ClassJuggler for examples.
So what is the #1 most often asked support question we answer?
#1 - Help! I forgot my password!
We all have too many accounts and passwords to remember these days, and forgotten passwords and general password help is the most common type of support question we get from our clients. Don't worry; you're not alone! One survey found that a quarter of the respondents forgot at least 1 password daily! A third of those folks also admittedly experienced intense frustration. So, just relax, take a deep breath, and click the FORGOT PASSWORD option on your Sign-In screen – you'll receive an instant email with a new temporary password to get you back online in a jiffy. Then...
As always, whenever you have questions, your ClassJuggler support team is always happy to help. No challenge is too small!
Easy and Delicious! Here's what you'll need:
If you are planning to attend either of these events, please stop by to see the ClassJuggler staff at our booth. We'd love to meet you in person.
ClassJuggler offers free online classes and video training to its clients and demo users.
Our Webinar schedule for July is:
Customer Support will be closed for holidays on the following upcoming dates:
These dates are also visible on your sign-in screen.
Whether you're a brand-new customer or a seasoned client, you may have questions on how to best utilize ClassJuggler for your business. Our Customer Support Specialists are never more than a phone call or email away.
Give us a call at (866) 214-6128 or email email@example.com. Support hours are Mon–Fri from 8am–5pm PT.
Skype chat is available. If you've got questions and would like to speak with someone in person, just email us and we'll arrange a time to connect with you.
If you have ideas or suggestions for topics in an upcoming newsletter or for a Webinar, we'd love to hear from you. Email us at firstname.lastname@example.org.