Well into your summer sessions, you're likely thinking about or already planning for your Fall classes.
ClassJuggler can help you get ahead of the game when your customers start lining up for enrollment. Here's how:
As most of you are aware, our payment gateway partner, Authorize.net, has disabled their Enhanced Credit Capabilities (ECC) for all merchants. ECC let you refund any amount to any card or refund a payment past the 120 day window. This made it very flexible and easy for you to make refunds to parents, even if their original card had changed or the period from when you received their payment was past 120 days.
Authorize.Net's parent company, Visa, determined that massive fraud was occurring due to this feature and decided to switch it off for all merchants. There is no remedy to this as Visa has decided the only way a merchant will have access to ECC capability is on a case-by-case basis, as determined by their risk department.What can you do as a merchant?
You can now use the newly built Linked Credit Capability (LCC) feature we added last month without having to log into your Authorize.Net payment gateway any more. LCC refunds can only refund directly back when linked to a prior payment made within 120 days. If you need to make a refund to a parent on a different card, or when their original payment is over 120 days old, you will need to handle that with a manual refund (cash or check).
If you wish to re-enable the ECC refund capability, and it is important to how you run your business, follow these directions:
ClassJuggler offers free online classes and video training to its clients and demo users.
Our Webinar schedule for August is:
Customer Support will be closed for holidays on the following upcoming dates:
These dates are also visible on your sign-in screen.
Whether you're a brand-new customer or a seasoned client, you may have questions on how to best utilize ClassJuggler for your business. Our Customer Support Specialists are never more than a phone call or email away.
Give us a call at (866) 214-6128 or email firstname.lastname@example.org. Support hours are Mon–Fri from 8am–5pm PT.
Skype chat is available. If you've got questions and would like to speak with someone in person, just email us and we'll arrange a time to connect with you.
If you have ideas or suggestions for topics in an upcoming newsletter or for a Webinar, we'd love to hear from you. Email us at email@example.com.