May is just around the corner, but the coming days of summer and sunshine don't come with as much joy as they have in the past. We know from talking with so many of our clients that you continue to struggle to make ends meet; working to try and get relief through the government PPP and SBA programs, and simply figuring out how to keep your employees paid and teach classes in some sort of normalcy.
As the beginning of our second month (or third for some of us) of shelter-in-place is just around the corner, ClassJuggler is continuing to look at ways we can help and cut our costs so we can continue to provide the best service and support to our clients.
First of all, we want to recognize how quickly so many of you have pivoted to change the way you are teaching your classes. You've moved to self-taught curriculum, online YouTube video teaching, and broadcast live classes to your students using any number of video sharing services available. Keep up the great work and innovation at your businesses. We will all need to keep these skills close at hand for the future and be ready to switch classes again from in-person, to virtual, at a moments notice.
We also want to let you know how much we appreciate your support of ClassJuggler through this difficult time. We depend on you for our well-being and financial health. The outpouring of "thank-you" emails and calls in response to our April relief package made the entire team here feel closer to all of you.
But we realize that in this time of crisis, one month of deep discounts is not going to be enough. We know many of you are still waiting on stimulus funding (as we are) and while our April discounts were helpful, May will be just as difficult. We have been hard at work planning continuing relief efforts for our clients and I am happy to announce to you our May relief efforts.
We will be providing ALL of our clients with the same discount we provided in April for the month of May. Let's keep up that positive can-do attitude to beat this crisis and support each other. NOTE: for those clients already receiving a discount (for example, non-profits, multi-location, and franchises) your discount will be increased up to the full 25%.
Our partners Frontline Processing and CardConnect have stepped up again to partner with us on our relief package. We are so pleased to announce a continued discount for the month of May on those regular monthly fees we all would normally pay on our merchant accounts. Happy dance! That means that you will only be paying fees on actual payments processed and no other additional fees, such as monthly statement fees, minimums, etc.
Note: your gateway service provider Authorize.Net (who stores all your on-file cards) will still be charging their monthly fee which is around $15 monthly.
Please don't hesitate to reach out to our team. We want to know how you are doing during this challenging time. We are planning to continue normal support hours for all clients!
The entire ClassJuggler team
Information you can trust from the Centers for Disease Control and Prevention (CDC). Tips on how to protect yourself, what to do if you think you are sick, resources for schools and businesses, and other community resources for this time of crisis.
Customer Support will be closed for holidays on the following upcoming dates:
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Whether you're a brand-new customer or a seasoned client, you may have questions on how to best utilize ClassJuggler for your business. Our Customer Support Specialists are never more than a phone call or email away.
Give us a call at (866) 214-6128 or email firstname.lastname@example.org. Support hours are Mon–Fri from 8am–5pm PT.
Skype chat is available. If you've got questions and would like to speak with someone in person, just email us and we'll arrange a time to connect with you.
If you have questions, need help, or just need a friendly partner to talk with during this difficult time, please feel free to email or call us. We are working hard to maintain regular support hours during the COVID-19 crisis.