ClassJuggler News - June 2020

Small Steps Toward a Return to Normalcy

We are now moving into our 3rd full month of life during a pandemic. While there are still so many unanswered questions and challenges facing all of us, it is good to see small steps leading us back to a little of what business was like before the COVID-19 outbreak. None of us have illusions that things will be exactly the same as they were back on January 1st, but at least we can see some positive signs of classes starting back up for some of us. While all of us have seen significant financial setbacks and hardships during this time, the community has rallied, and it's been great to see everyone supporting each other. Virtual classes have helped fill in the gaps for many of you and provided some much-needed cash flow, but we all have a long way to go to get back to full financial health.

On a positive note, by and large we have heard that the great majority of our clients, in all countries we operate, have had little to no exposure to the virus for their staff and customers — and that is something to be thankful for. We are so proud of our ClassJuggler client family and how stoically you have adapted to this crisis. We should all take a step back and reflect for a minute and maybe even give ourselves a round of applause!

As we begin moving into June with businesses slowly reopening with some limited physical classes, we wanted to shift back to our normal monthly newsletter and begin focusing on the future.

  ClassJuggler Extends the 25% Discount Through June

We will be providing ALL of our clients with the same Cornavirus relief discount we provided in April and May. While we cannot continue discounts indefinitely, we know that in this month of transition, continuing our relief efforts is important for all of our clients.

Virtual Class Links — A Helpful Tool

As a reminder, your ClassJuggler account can now help you with your virtual classes, providing links to your virtual or pre-recorded classes to your customers. This new feature is easy for parents to use, since they now can also see their daily class schedule right from their Customer Portal welcome screen. All they have to do is tap the "Attend this class online" button next to each class. Check out our introductory video on this feature.

Make the Move to a ClassJuggler Merchant Account

Now, more than ever, it's important to be able to accept credit and debit payments online. With a ClassJuggler merchant account, you can easily allow parents to set up a secure on-file card, accept payments through the Customer Portal, and also have the ability to batch process all of your family's monthly balances. And if you already have a merchant account with another provider, ClassJuggler can almost always save you money – both in the fees you pay to have a 3rd-party merchant account and in your merchant pricing. To answer some of your questions about merchant services, here are some handy frequently asked questions:

  • What are the fees for a ClassJuggler account? ClassJuggler has some of the best rates in the industry for our merchant services and some of the lowest fixed costs. We regularly monitor our competitors to ensure our fees are competitive. And paired with our in-house support (the only in the industry), you won't get better service.

  • I already have a merchant account with a 3rd party. Why would I change? There are a number of reasons to switch your account to ClassJuggler:

    1. Save money on 3rd party fees – ClassJuggler charges a 3rd party merchant fee to cover our costs connecting to those 3rd party banks. This could be $15, $20, or $30 additional in fees each month meaning hundreds annually in additional fees. Moving to a ClassJuggler merchant account eliminates those fees.
    2. We will match your current fees – So your fees will not increase and will actually go down (see #1).
    3. All your merchant customer support questions are handled by ClassJuggler – Eliminate support calls and hour-long hold times trying to reach your merchant bank (who know nothing about your business). With a 3rd party account, unfortunately, you are on your own to resolve any issues or questions you have with your independent service provider or bank.

  • What about PayPal or Square, why can't I use those with ClassJuggler? These services are great for the smallest of merchants, but with high fixed processing fees of 2.9% on all transactions, you quickly exceed the costs of a ClassJuggler merchant account (with fees as low as 1.69% per debit transaction).

Want to learn more and see how much we can save you each month? Give us a quick call or send an email to and we'll explain all the details. If you are looking to switch from your current provider, please have a couple months of statements handy.

And as always, don't hesitate to reach out with your questions...

We really want to know if you have any suggestions for how ClassJuggler can help your businesses continue to operate as efficiently as possible during the pandemic. Please reach out to us via email or a phone call to (866) 214-6128 if you can think of anything that would make an impact on helping your business. We will continue to maintain normal support hours for all clients throughout the pandemic!

Stay strong!
The entire ClassJuggler team

FREE Webinar Training Series

ClassJuggler offers free online classes and video training to its clients and demo users.

Our live webinar schedule for June is:

  • Thursday, June 11, 1pm ET (10am PT)
    Printing Policies and Agreements – The new ability to print or export a formatted version of any policy signed by your customers.

  • Thursday, June 25, 1pm ET (10am PT)
    The Student Measurements screen – How to enable measurements for parents to complete in your Customer Portal.
If you'd like to attend either of these classes, please email

COVID-19 Resources

Information you can trust from the Centers for Disease Control and Prevention (CDC) and the Small Business Administration (SBA).

Customer Support Schedule

Customer Support will be closed for holidays on the following upcoming dates:

  • July 3 – Independence Day (observed)

These dates are also visible on your sign-in screen.

Customer Support is Here for You!

Whether you're a brand-new customer or a seasoned client, you may have questions on how to best utilize ClassJuggler for your business. Our Customer Support Specialists are never more than a phone call or email away.

Give us a call at (866) 214-6128 or email Support hours are Mon–Fri from 8am–5pm PT.

International Clients

Skype chat is available. If you've got questions and would like to speak with someone in person, just email us and we'll arrange a time to connect with you.

Concerns or Questions. Let us know.

If you have questions, need help, or just need a friendly partner to talk with during this difficult time, please feel free to email or call us at our support line. We are working hard to maintain regular support hours during the COVID-19 crisis.