ClassJuggler is in the process of completely reworking the Customer Self-Service Center (a.k.a "parent portal") with a newly redesigned, and fully mobile responsive, new interface. We've already identified that over 70% of parents who access the self-service center are using a smartphone or tablet, and we want to make sure everyone has a good user experience.
During the redesign, we want to hear from our clients on what you would like to see as your top three enhancements. The more responses we get, the better the new version will become. So take a few minutes and ask your staff (and parents too) what they would like to see different in the portal. Send an email to firstname.lastname@example.org titled "Self-Service Center Suggestions" with your ideas.
Probably not, and that's actually good! Technology is great when it works seamlessly without you noticing. ClassJuggler recently moved its entire hosting architecture from the West Coast to the East Coast. This move was part of our backup and disaster recovery plan to ensure that ClassJuggler is always available, regardless of what is happening regionally on our nation's networks.
We haven't had much cause to use our backup plan in the past 12 years, but with the prior week's nationwide denial of service attacks and hacking attempts, we put our plan into motion to ensure safe and reliable access to ClassJuggler.
In the coming months we will be replacing all of our older server hardware in Northern California and moving ClassJuggler back to being hosted locally on our fast new servers. We will continue to maintain our East Coast hosting facility so in the event of a catastrophic failure or other massive network outage, we can continue to remain online for all of our clients.
In a great segue to last month's article about user security, and our article above, we received a question from one of our clients:
If security was ever a concern of yours, we hope the above discussion gives you some peace-of-mind when it comes to security and backup plans.
ClassJuggler offers free online classes to its clients and demo users.
Our Webinar schedule for November is:
Customer Support will be closed for holidays on the following upcoming dates:
These dates are also visible on your sign-in screen.
Whether you're a brand new customer or a seasoned client, you may have questions on how to best utilize ClassJuggler for your business. Our Customer Support Specialists are never more than a phone call or email away.
Give us a call at (866) 214-6128 or email email@example.com. Support hours are Mon–Fri from 8am–5pm PT.
Skype chat is available. If you've got questions and would like to speak with someone in person, just email us and we'll arrange a time to connect with you.
If you have ideas or suggestions for topics in an upcoming newsletter or for a Webinar, we'd love to hear from you. Email us at firstname.lastname@example.org.