ClassJuggler News - November 2019

"Help us help you" – Survey Input Request

Help me help you

Can you help us? We're working to make things easier for "newbies" — new ClassJuggler clients. As a current customer, you are uniquely knowledgeable in what it was (or currently is) like to be a newbie in the ClassJuggler environment. We know that those who stay with the startup process for a good 45 days will generally be so comfortable and happy with ClassJuggler that they stay and thrive. So, we want to do all we can to make this early stage a successful transition for our newbies!

Here's how you can help. Please take this short survey (about 2 minutes to complete — 6 questions) and share with us your thoughts/opinions regarding your initial experience with ClassJuggler.


Have Happier Holidays with Prorated Billing

As you probably already know, using ClassJuggler's prorated billing features, which you can set up at the time of enrollment, works with all tuition types: monthly, per class, and total. This is particularly useful for ongoing per-class-based pricing. But here's what you might not know; prorated billing can also help you gracefully handle the "closed for the holiday" days on your calendar.

To handle prorated fees, use this optional feature (see the checkmark below) when running your Post Tuition billing cycle step:

Prorated billing

Additionally, any time ClassJuggler prorates tuition for per class or monthly-based tuition, it adds a secondary description to the transaction explaining "how" it calculated any prorated discounts. This is especially useful when you need to determine why a certain amount was posted for a particular family.

Some tips on using prorated tuition:

  • Make sure you check the checkbox for "Skip 'closed' calendar event dates" for classes you want tuition to be prorated (per class or monthly). You'll see this checkbox in Step #2: Class Schedule. If you don't set this, ClassJuggler will assume you wish to exclude this class from prorated fees.
  • Note that per-class tuition always prorates based on class occurrences per month. Per-class tuition also supports closed calendar dates by default.
  • Monthly based tuition allows for prorated class fees for closed calendar dates only when the checkbox is set on the Post Tuition billing cycle screen.

If this is your first holiday season, and any of these steps are not clear to you, please contact us and we can go through it step-by-step with you over the phone.

The Latest from ClassJuggler's Video University

Our ever-growing Watch & Learn video tutorial library is a handy way to "go deep" on a particular tool or feature within ClassJuggler. Have you seen these most recent ones?

  • Student Skills: In this 11-minute video, we show you the ins and outs of assigning and managing skills assessments for your classes and students.
  • Database Maintenance Tools: In this 6-minute video, you'll learn how to gain control of your customer database using the Customer Balance Recalculation tool, the Payment Permissions Reset tool, and the Student Measurements Reset tool.
  • New Email Template Manager Features: In this 6-minute video, we introduce you to the new search, sort, and grouping features recently added to ClassJuggler's email template manager.

If you still have questions about how to use a certain tool or function of ClassJuggler, contact us! We can walk you through it step-by-step.

Also, let us know if there is a particular process or feature you'd like us to add to the video library or do a tutorial on.

UDMA – That's a Wrap!

In October, ClassJuggler's Jon and Alexia flew out to the East Coast to represent ClassJuggler at United Dance Merchants of America (UDMA). This dance resource and costume show was a great opportunity for us to introduce ClassJuggler to dance studio owners, sign up a few of them as new customers, and meet some of our current clients. Get the full scoop and photos here.

FREE Webinar Training Series

ClassJuggler offers free online classes and video training to its clients and demo users.

Our Webinar schedule for November is:

  • Tuesday, November 12, 1pm ET (10am PT)
    Future Drops — Conveniently schedule a class drop in the future.
  • Monday, November 25, 1pm ET (10am PT)
    Getting Help in ClassJuggler — An overview of our many help tools and services.
If you'd like to attend either of these classes, please email

Customer Support Schedule

Customer Support will be closed for holidays on the following upcoming dates:

  • Nov 11 – Veterans Day
  • Nov 28 & 29 – Thanksgiving
  • Dec 23—27: Christmas break
  • Jan 1 – New Year's Day

These dates are also visible on your sign-in screen.

Customer Support is Here for You!

Whether you're a brand-new customer or a seasoned client, you may have questions on how to best utilize ClassJuggler for your business. Our Customer Support Specialists are never more than a phone call or email away.

Give us a call at (866) 214-6128 or email Support hours are Mon–Fri from 8am–5pm PT.

International Clients

Skype chat is available. If you've got questions and would like to speak with someone in person, just email us and we'll arrange a time to connect with you.

We're Listening. We Want to Hear from You

If you have ideas or suggestions for topics in an upcoming newsletter or for a Webinar, we'd love to hear from you. Email us at