ClassJuggler News - December 2013

Changes in Customer Support

If you didn't already know, Angela, one of our customer service members, has moved on to pursue her passion for teaching. We are so excited for Angela and wish her the very best in her new career!

We would like to introduce the newest member of the ClassJuggler support team, Shawna, to all our clients. Shawna has been learning all the ins and outs of ClassJuggler for the past several weeks and is looking forward to helping you with training and any questions you may have.

Security Tips From the Support Team

ClassJuggler has the highest regard for system security. In addition to the user access and privilege system features we discussed in our November newsletter, there is an important account-based security feature that we often get questions about.

When you log into your ClassJuggler account, you remain "active," or logged into the system for 30 minutes between "clicks."  Meaning, if you do not click on anything for 30 minutes: menus, save buttons, other action buttons, links, etc., ClassJuggler will "time you out" and kick you back to the sign-in screen.

This feature exists to protect you and your business from anyone with malicious intent from accessing a computer that was left signed in to an active account. These are the same features that banking and credit card sites use to protect your sensitive data.

We know that from time to time you may be working on a particularly long email template, or come back from a telephone call to work on something and get booted out of ClassJuggler. It can be frustrating.

One easy fix is to click the "save" button periodically while you are working on an email template or other screen. This will "reset" the 30-minute timer on your session allowing you to continue working un-interrupted.

To help with this issue even more, we will be introducing an automated "reminder" alert to all of the email template screens. This new feature will come in the next release of ClassJuggler, to help remind you to save your work before your session times out.

Get $50 For Your Referral

Want to earn a cool $50? Love how efficient ClassJuggler has made your business? Are you passionate about helping similar businesses such as dance studios, gymnastics schools, swim classes, martial arts dojos, cheer camps, etc.?   Tell another business owner about ClassJuggler and you can receive a $50 referral!

Simply have your referral enter your name and business name as their "Referral" when they sign up, and we will send you $50 to say thanks!

Full details and terms for referrals can be found on our fees policy page.

We're Listening! We Want to Hear From You.

If you have ideas or suggestions for topics in an upcoming newsletter, we'd love to hear from you. Email us at

FREE Webinar & Video Training

ClassJuggler offers free monthly online classes and video training for its clients and demo users.

See the most recent newsletter for dates and times of our online classes.

You can also check out our constantly growing library of webinars and helpful tutorial videos on our YouTube® channel.

Customer Support

See our current support schedule in our most recent newsletter.

Customer Support is Here for You!

Whether you're a brand-new customer or a seasoned client, you may have questions on how to best utilize ClassJuggler for your business. Our Customer Support Specialists are never more than a phone call or email away.

Give us a call at (866) 214-6128 or email Support hours are Mon–Fri from 8am–5pm PT.

International Clients

Skype chat is available. If you've got questions and would like to speak with someone in person, just email us and we'll arrange a time to connect with you.

We're Listening. We Want to Hear from You

If you have ideas or suggestions for topics in an upcoming newsletter or for a Webinar, we'd love to hear from you. Email us at